Refund policy

RETURN & REFUND POLICY

We want you to be satisfied with your First Sparkle purchase.

Returns

You have 30 calendar days from the date your order is delivered to request a return.

To be eligible for a return, the item must be:

- Unworn and unwashed
- In its original condition
- Free from damage, stains, odors, or signs of wear
- Returned with its original packaging and tags, where applicable

How to Request a Return

To request a return, please contact us at:

nice.shirt1@outlook.com

Please include your order number and the reason for your return.

All return requests must be submitted within 30 calendar days of delivery.

Your return request must be approved by First Sparkle before you send the item back.

Do not send any item back before your return request has been approved.

Once your return request is approved, we will provide the return address and return shipping instructions by email.

Return Shipping

For change-of-mind returns or size-selection issues, return shipping is normally the customer's responsibility.

If an item is damaged, defective, or incorrect, First Sparkle will cover the appropriate return shipping after the issue has been confirmed and return instructions have been provided.

Please wait for our return instructions before sending any item back.

Refunds

Once we receive and inspect your returned item, we will notify you whether the return meets our requirements.

If the return is approved, the refund will be issued to your original payment method, where applicable.

Please allow additional processing time for your bank or payment provider to post the refund to your account.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at nice.shirt1@outlook.com as soon as possible.

Please include your order number and clear photos of the item so that we can review the issue.

After reviewing and confirming the issue, we will provide return or replacement instructions.

First Sparkle will cover the appropriate return shipping for confirmed damaged, defective, or incorrect items.

Non-Returnable Items

Items that have been worn, washed, damaged, altered, or returned after the 30-calendar-day return request period may not be eligible for a refund, subject to any consumer rights that apply to your order.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: nice.shirt1@outlook.com

First Sparkle
www.firstsparklefashion.com